Assistant Account Manager

Assistant Account Manager

  • E COMP · Livermore

CoverEase, A Division of Granite Insurance Brokers is an independent and national insurance agency that is looking for an Assistant Account Manager with experience working in an office setting who possesses strong administrative and computer skills, demonstrates initiative and the ability to work well with others in a team setting. This position will assist the CoverEase Service department and work collaboratively with fellow team members to achieve department goals.

Location:  Livermore, CA

About CoverEase

CoverEase is headquartered in Livermore, California and has offices in New York.  CoverEase is a leader in providing the instant business insurance quotes, including pay-as-you-go workers’ compensation solution to policyholders throughout the country.  CoverEase’s E-COMP Division integrates a company’s workers’ compensation premium payments directly with their payroll, providing an integrated workers’ compensation insurance solution.  E-COMP’s channel partners are able to offer their customers the ability to eliminate the upfront deposit and to pay their premiums based on actual payroll.  E-COMP leverages their unique technology to receive a company’s payroll data to calculate premiums, which improves accuracy and minimizes the financial exposure to a workers’ compensation audit. CoverEase prides itself on designing and implementing better ways to leverage technology that best serves our partners and customers through a payroll partner driven strategy.

CoverEase insurance professionals take care of the shopping and servicing for its customers, by working with more than 50 insurance companies. From Main Street to Industrial Avenue, CoverEase gets coverage placed for risks including tough exposures like cannabis, construction, bars, roofers and environmental exposures.  We are widely recognized for its service excellence, superior integrity, and for removing the pain of securing workers’ compensation by providing a superior and seamless solution to the payroll industry and our policyholders.

Summary of Position:

As part of CoverEase’s Service team you will be working to provide customers with timely and quality service with a strong focus on customer retention.  You will be reviewing and accurately troubleshooting client service needs and assisting in the management of our clients’ insurance policies. On an as needed basis, you will also participate in various department or customer related projects. Your expertise within the P & C and workers’ compensation will grow quickly, learning the various rules and regulations that apply to each state that CoverEase writes business in.  You’ll collaborate with team members in sales, operations, and accounting on a regular basis.  Key Elements of this position include:

  • Receive and initiate client communication with in-force policy holders on a daily basis, including phone calls and emails
  • Process change requests and communicate with workers’ compensation policy holders and insurance carriers, as needed.
  • Help clients who have audit and billing questions
  • Proactively manage renewals and re-marketing of accounts
  • Work with our processing team to make sure that renewals, cancellations and change requests were processed accurately
  • Work with existing clients to ensure coverage adequacy, and answer questions regarding exposure, premiums, and coverages
  • Document and update agency management system using Applied EPIC and Agency’s propriety pay-go software
  • Become an expert with all things workers’ compensation
  • Provide back up for co-workers within the department, as needed

Qualifications and Skills

  • 2+ years working in insurance customer service
  • P&C license required
  • Experience using a variety of software platforms.  Applied EPIC experience a plus.
  • Excellent verbal and written communication skills
  • Attention to detail in everything you do: Customer and policy information needs to be sorted and properly handled
  • Confident and works with a positive “can do” attitude within a fast-paced environment and you have the ability to multi-task, prioritizing demands and manage time effectively
  • Strong problem-solving skills and a drive to do what it takes to keep your customers happy
  • Ability to handle interruptions – they happen all of the time in our business
  • Personal standard for excellence: a proven track record of demonstrated capacity to produce work with few/no errors
  • Customer focus; ability to service with a smile service and resolve the occasional customer issues with ease
  • Embrace change and have a strong process orientation and interest in finding better ways to do things

Working Conditions & Physical Requirements:

  • Work in office setting cognizant of social distancing and COVID-19 safety protocols
  • Constantly perform desk-based computer tasks
  • Occasionally stand/walk, write by hand, use of telephone, lift/carry/push/pull objects that weigh 11-20 pounds
  • Consistent with its obligations under the law, CoverEase will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of his or her job.

Work Standards:

  • Interpersonal Skills: Demonstrates the ability to work well with companies colleagues, clients and with external organizations
  • Promotes Culture of Respect & Safety: Demonstrates commitment to personal responsibility and value for safety and respect; communicates concerns; uses and promotes safe respectful behaviors based on training and lessons learned
  • Subject to and expected to comply with all applicable of the company’s policies and procedures

Employee Benefits:

  • Competitive compensation
  • Retirement/Profit Sharing Plan – 5% of annual compensation is paid into the plan
  • 10 Company-paid holidays, 10 PTO Days
  • Medical, Dental, and Vision insurance
  • $250,000 life insurance
  • Employee Assistance Program (EAP)

If you’re ready to take a leap forward in your career, please respond directly to this ad with your resume and cover letter with compensation requirements to be considered.

Any candidates meeting the qualification requirements for Assistant Account Manager will be contacted. We’re looking forward to hearing from you! All inquiries will be kept confidential

To learn more about CoverEase, visit: and to learn more about E-COMP:

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